Different types of services provided by Call Center Services in India

Call Centers in India provides wide range of Inbound/ Outbound services.

Outsourcing some part of your business is latest trend but companies sometimes could not decide which part should be built in-house. Call Centers has expertise in wide range of services for inbound calling as well as outbound calling. Some of the services from which you can choose for your business are

Services provided by Outbound Call Center in India

Market Research and survey

Market survey let you have the knowledge of the taste of consumers and strategies used by competitors. Call centers provide you the vague view of the market using the tools like CSat, NPS, and CES.

Lead Generation services

Call Center agents are expert in campaign your project for opening up a pipeline of opportunities and generate leads for your company.

Customer Retention

Call Center skilled agents build a strong bond between customers and the company through using various tools and techniques to increase the revenue derived from your customer base by up-selling or cross-selling new products.

Appointment setting

Call Centers in India has a talented team for B2B and B2C appointment setting who generates qualified leads for the sales agents.

Telesales

Outbound call center agents make calls to existing and potential customers to efficiently sale your product or services on the phone.

Services provided by Inbound Call Center in India:

Customer Care Services

Customer care Services is most important to enhance your company’s reputation. The customer care agents handle the customer’s queries efficiently and resolve it immediately.

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Technical Support Services

Technical support services guide consumers with their technical problems like electronic appliances, network tech support, onsite tech support and remote support etc.

Order Taking Services

Order taking service agents answers take the order online or offline and maintain it in the software for timely dispatch of the product.

Call2customer provides wide range of services 24 hours at economical rates. Their immense experience in call center services would help you in increasing your business and achieve your desire for your businesses.

Benefits of Call Center Service Provider in India

India is a hub of Call Center Service Provider and the number is increasing day by day. You can get here the call centers from big to small, top leading in world to new ones single service provider to multi service provider at cost –effective rates.  You can get the quality service provider which can help you to fulfill the objective of your business within your budget.

Why outsourcing call center service provider in India profitable?

Practical Applications: - Call Center uses robust tools and techniques to complete their task within the time limit. They have immense experience of handling any volume of calls efficiently. In India competition is very high so call centers always update their technology timely to be ahead of their competitor.

Communication Skills: - Indian agents are soft spoken and have the skills to communicate in a pleasant and attractive manner with a professional quality to convince the customer and to tie a knot between the customer and the company for which they are marketing.

Timing facility: -In India you will get the facility of 24 hour services. The call center providing services globally are open throughout the day, week or a year. There is no holiday.

How call2customer helps to enhance your business?

You can get wide range of services with the quality you require for your business. Call2customer provide an array of telemarketing services including telesales, cold calling, lead generation and appointment setting. We also provide customer survey and feedback, customer profiling, database cleansing to enhance your business powers.

Call2customer is a call center which provides quality services you require for your business at economical rates.

WHY CALL CENTER SERVICE PROVIDER IN INDIA IS CHOICE OF COMPANIES?

Call center services are essential for companies to have streamlined businesses functions and have a competitive advantage of expert services. The topmost call centers in world are in India, so the big companies want to outsource their work in India to have most experienced staff for their business.  On the other hand small companies prefer India to have the solutions in their budget without compromising with the quality of work. India has a call center of every flavor from newest to oldest, small to big, and even you can have customized services here.

Some of the advantages of choosing a call center in India are:

• Experienced staff: - India has a mass number of qualified people from different fields. Here you can get the quality of skills and perfection you are looking for your businesses. Many multinational companies have outsourced their work to Indian BPO companies because the accuracy rate is very high here.

• State-to-art technology: - The call center service provider have the required software, tools, system configurations, CRM, seamless internet connectivity etc to deliver high-quality services for your businesses.

• Flexibility and Adaptability: - You can access flexibility in services according to your requirement like you can increase or decrease your outsourced work. Call centers are adaptive to handle any number of volumes which saves your money and time.

• Multi-Channel Support: - Call center service provider in India provides services support over website chat, via email and even on social media platforms. Multi-channel support services help companies to reach to the more customers on the different channels and help in branding the product at faster rate.

Call2customer provides cost-effective strategy for marketing and customer support processes. You can hire them for back office support also. You can get 24 hour services to improve your ROI.

Outsourced Call Center Solution in India

For the success of any business hard work is most important key but with that you need right strategy also. You should know which part of work need more attention, more investment or expertise services, marketing strategy and much more.

But I am sure if you outsource some part of your business to the call center you can focus better on remaining work more efficiently. Outsourcing provides you expertise staff, state-to-art technology without any hassle of investment and maintenance. You have to pay only for the services that have been done for you. You will get flexible pricing structure. If you want to outsource call center, India is a good choice. You will get here, quality services at reasonable rate.

Outsourced call center in India provides enormous benefits to your business

·       Cost-effective: - India is cheaper than other developed countries. You can get your work done at almost one-third rate which provides you opportunity to invest more amounts in other core work.

·       Advanced technology: - Call center in India are keen to use advanced technology to keep them competitive in market. You can ask them to provide the technology you want for your business.

·       Expertise Services: - You will get your work done within the time limit provided with the quality you are searching for your business. Here you will find most talented staff in every field. The call centers hire the professionally skilled staff and provide training for your product to provide best results.

·       Good communication Skills: - English is the second official language in India, so you will get easily the agents with good accent in British and American accent. The staff has good communication skills to convince the customer for your product.

·       Rich and diverse Culture: - As known India is a land of diversity and unity which is shown in the behavior of people. Due to diversity staff has knowledge to tackle different kind of people and they understand unique needs of different people. They patiently listen to each and every customer and handle the issues effectively.

·       Indian Government: - The government of India is keen to work with foreign countries and provide aids for it. The IT sector is on top of all industries, the government always looks forward to upgrade the technologies and set-up new units to enhance it. One example of it is decreasing cost and increasing speed of internet.

Call2customer is a call center in India which provides wide range of services at very reasonable prices. You can believe call2customer for their friendly attitude, hard work and dedication. You will get best services 24 hours a day for your business. Their aim is your growth.

Back Office Support Outsourcing Services

A success of an organization depends on its efficiency to handle the back office service properly at every step of the process. Data accrue on a daily basis, monthly or yearly, from various transactional processes need effective back office solutions to streamline the business process. Owners lacking the time and resources results in business struggling and the competitor get the benefit of it. Outsourcing is a cost effective process as you need not to invest in the technology, infrastructure, software, hiring and other resources.

Outsourcing important parts of your business’s back office tasks to call2customer will enhance business efficiency and improve bottom-line. The most important quality of our BPO service is that you will get task completed within the time with high accuracy rate.

·  Access to the latest technology: - We use latest techniques to ensure that you get seamless business operation. We provide training to our professional staff to use the technology efficiently so that you get accurate and timely result. Our technology is robust and secure with the cloud based system to allow the access of data instantly by your company providing you more time to take crucial decision.

·  Flexible and scalable solution: - You have freedom to choose the services that are relevant for your operations without any hesitation. You can increase or decrease the work according to requirement of your business. You can ask for the technology you need for better processing of your business. We provide flexibility and transparency in the paying structure. You have to pay only for the work done for you.

·  Release yourself from the back office process burden: - We provide customized services to our clients to save time and energy. You can concentrate better on your core business and leave rest on our skilled and experienced staff.

·  Round the clock services: - Our staff works in shifts to provide timely services to our clients of different time zone. Our call center is open 24/7/365 days.

·  Expertise staff: - We provide deep specific expertise helps to tailor customized back office BPO services that match your unique business requirements. Our staff are qualified and well trained for your business needs.

Call2customer’s dedicated team is always keen to provide best services to their clients. Our goal is your growth.

Our back office support service includes:

·  Catalog Management

·  Data Mining

·  Data Entry

·  Data Management

·  Transaction Processing & Management Services

·  Billing and Invoicing Services

·  Purchase Order Processing Services

·  Data Conversion and Document Digitization

·  Document Indexing and Archiving Services

·  Application Processing

·  Database Management

·  OCR Services

·  Retail and e-Commerce

·  Accounting Data Entry

Advantages of Outsourcing BPO Services

Investing in-house BPO services is costly and risky as it requires huge amount for investment in technology, infrastructure and other resources. You have to hire staff and pay their salaries and allowances. But call center providing BPO services hire well-educated individuals and invest good amount in technology to provide best services to their clients.

Outsourcing saves good money on your pocket.

o   You can save on human resources and get access to expert and skilled manpower at very low cost.

o   You can save good amount on investment on techniques, software and other resources. You can find the call center with the technology and software required for your business. 

o   If you outsource your work to call centers in India you will get quality work at very low cost.

o   You can choose the time from 0 am to 12 pm according to your business needs.

Call2customer believes in long term relations with their clients. We provide the quality services you are looking for your business.

·       Productivity improvement: - It is not possible for the individual to handle all parts of business alone. Outsourcing some part of business helps in managing it more effectively. BPO services free up the time to explore new revenue areas and concentrate on other part of project. Call2customer as third party partner will provide you quality BPO services and help you increases your concentration level towards your core business and results in improvement in your business.

·       Experienced and well trained staff: - We hire best manpower to help our clients to meet their objective of business. Call2customer dedicated and educated staff performs the task efficiently with high accuracy rate. This results in improved productivity and growth in ROI.

·        Reduction in cost: - We understand the significant importance of saving cost for any business. We provide BPO services at economical cost to increase your productivity and raise your revenue. We provide them quality services at low rate help them to gain competitive advantages.

·        Sophisticated technology: - We use advanced technology to provide you streamlined services with negligible error. We continuously update our resources to keep pace with latest innovations and solutions. Our technology is covered with back-up of power and internet. We have cloud based system that provides you the access of data instantly.

·       Cater to changing clients demands: -Another great advantage of our BPO Company is that you will get flexible services for your changing requirement. You can change the quantity of services according to your need.

You can trust us for your precious business. We understand the need of every company from small to big cap.

Outsourcing Back Office Support Services

Outsourcing back office support services is a smart choice for small to big companies. It reduces your effort and saves energy for other tasks done for business.

Back office services include medical and legal transcription and coding, billing, accounts receivable, document conversion, data entry, position staffing and recruitment, forms processing, document scanning, and so on.

What are the advantages of back office outsourcing?

• Focus on core business: - Outsourcing semi-important services provides you competitive advantage as you can save your energy for other important jobs require for the business. Back office services are considered as non-core business but it is crucial for the business so outsourcing it to a quality BPO Service provider is important. Right decision can give right direction to your business.

• Lower cost: - The outsourcing back office support services allow you to get the work done at lower cost.

1. Spend on purchasing – technology, software and other infrastructure
2. Save money on staffing – hiring, paying salary and other allowances .
3. Save money on maintenance – billing of electricity, AMC of technology and software, rent of space.
4. Offshore outsourcing, Asian countries like India gets the work done at lower cost – difference in the currency rate, labor costs are lower

You can enjoy a cost advantage and pass it on to your customer by providing product at low cost or improvising your product or customer support services. Your customer will be more satisfied and you will be able to increase your business.

 • Work done by experts: - An outsourcing service provider employs professional team that is trained and skilled to provide best services to their clients.

1. Timely report -You will get work done before the time provided by them
2. Quality Assurance -The chances of error are Zero.
3. Experienced staff - Employees have immense experience of working with vivid industries.

• State-of-the-art technology and work processes: - You will get best quality technology and software for your back office business. The call center invests in advanced technology so that they can offer their clients the best services.

Efficient back office solutions ensure many benefits for your business. Call2customer, leading outsourcing call center in India offers you wide array of services including back office services, inbound calls, outbound calls and customer support services at affordable price to improve for business and increase your ROI. You will get experienced and skilled staff which is trained specially to fulfill your requirement. The best technology is used to provide you accurate and timely work with the record on cloud based system.  Call2customer is open 24 hour to provide you round the clock services.

Back Office Services helps to Ease Your Workload

The concept of outsourcing does not need introduction as it has been done from the past many decades. It is very simple and easy process you can hire a third party who is expert in their respective field to ease your burden of some semi-important work of the company.  It improves the productive efficiency of the company. There are many options that you can outsource to a call centers, some of them are inbound and outbound calling, customer support services and back office services.  Back office services includes managing payroll, human resources department, accounting services, pay and bill, data entry, managing IT. Back office services are not a core function but it is a backbone of a company without which company cannot work efficiently.

Outsourcing back office services helps you ease of many burden like

·  Recruiting staff consume lots of time and money as you have to interview, select and       provide training to them.

·  You will be released of the burden of maintaining staff attendance, payroll and all    other allowances.

·  New staff takes time in adjusting in new environment sometimes it consumes lots of your    time.

·  You need not to take burden of searching, deciding and finalize the purchasing process    of equipments and hiring a maintenance company to take care of equipments.

·  Your money on rent and infrastructure for installation of computer, desk and all other    equipments will be saved.

·  Your risk on investment on set-up and hiring staff will be reduced.

You can save your money by outsourcing a call center for back office supportservices in a country like India where you will get right technology and highly qualified people for your project.

Call2Customer in India provides you hassle free services for your back end process.

· We have a team of highly educated and proficient employees for back office services who   have experience of many years working for different industries. They help you in getting   your work done on time with negligible error.

· We have state-to-art technology for all kind of back end work which helps you to get   your work done faster and accurately to keep you ahead of your competitor.

· We use latest software and train our staff to use that software efficiently specially   for your project to provide you maximum result.

· We provide services at reasonable prices to save your money for core business.

· We provide you report on cloud based system within the time limit given by you.

· We provide 24 hours services to match the time zone to your company.

The aim of Call2customers is their client’s growth.

Benefits of Outbound Call Center

Outbound Call Center services in India provide enormous benefits to improve your business growth. The agents call the customers on your behalf for various promotional motives and market your product or services. It can be a single service or combination of two or more services which suits better for your business.

The few outbound call center services are:

·  Product sales

·  Order taking

·  Customer support

·  Sales lead generation

·  Customer surveys and feedback

·  Sales support

·  Order fulfillment

·  Product launches

·  Appointment Setting

·  Telefundraising

·  Telesales

Call2customer has experienced call center manager who can guide you best solution for your project in minimum cost. The manager with his team will provide you customized plan and strategy for marketing your product efficiently to gain maximum gain through your campaign.

Skilled and Trained Outbound Call Center agents

Outsourcing outbound call center services will help you in contacting more number of clients in minimum time. The training provided to agents helps them to deliver the script of your product confidently. It helps to answer all the questions of the audience regarding your product or services asked during conversation. The experience staff knows the possible prospects to target and their skills convert prospects into your customers. The more right people you call the more chance of generating customers.

Technology and Infrastructure

Call2customers has State-of-the-art technology and infrastructure to provide quality services to their clients. We provide services through multi-channel system to build long term relationship with your customer. The internet speed in India is high and we have back-up for power and internet to provide you high quality services. For fast campaigning of your product in the accent you need we can use avatar dialer or predictive dialer. We are expert in telefundraising and telesales campaign. We have technology which monitor each and every call and provide you analyzed data on cloud based system. Our technology is robust and secure; there is no chance of leakage. 

Time Zone Difference

Call2customer is open 24hours to avoid the time zone difference. It gives us facility to provide the services globally. You are free to contact us at any time of the day.

Inexpensive Outbound Call Center services

Call2customer helps you to minimize your operating cost. We charges nominal amount only for the services we provide you. The rest money you can invest in your core business to increase your revenue. Our charging system is transparent without any hidden cost.

We believe in long term relationship and provide services without any hassle of long policies. Our policies are simple and easy without any trouble. 

Customer Care Services

Improving customer care effectiveness helps companies to enhance satisfaction and loyalty. The loyalty ensures customers retention with the company and branding your product. Customer care services have great significance in any business as they provide facility of serving customers before and after a purchase of the product or services.

There are enormous benefits of customer care services

·    Customer Retention: - When customers are happy with your service, he will not shift to your competitor. The loyalty level of your customer will increase when they will get good product with good services.

·   Brand your product: - When customers are satisfied from your services they will talk about you to others.  The word of mouth tends to generate prospects and lead for your company. The more references more customer acquired without spending money.

·    Competitive advantages: - Your customer care services you provide to your customer provide you a competitive advantage that your competitor cannot pull your customer. The customers will have strong relationship with your company.

·  Increases your employee’s confidence: - When customer gives positive response for your company, it boosts up the confidence of your employee and they work with more energy. It will help in growth of your company.

How Call2customer work to provide customer care services to your customers?

Customer care call centers help over the phone or on web chat by resolving their issues. Call2customers have experienced agents who can assists, guides, trouble shoots and offers solutions related to products. The customer care services provided by us provide evaluate the problem and provide solutions for it.

Call2customers has experience of working with various global industries.

·       Advanced Technology: - Call2customers has the technology to handle any volume of customer. All the system has back-up of power and internet. All work is done on robust and secure cloud based system to provide you free access on any platform. The call monitoring system helps to provide you record of each agent and every call.

·       Skilled and trained Staff: - Call2customer has pool of skilled and talented agents to resolve the issues of your customers. They are provided training to handle each and every customer politely and listen to them carefully before giving any solutions. The agents handle the customers efficiently in the direction to bridge the gap between your company and customers.

·       24/7/365 hour working: - The global industries have customers living in different time zones. We are open 24 hours a day to serve your customers from any country in any time zone.

Call2customer is happy to be your partner in providing best customer care services to your customers. We believe in long lasting relationship with our clients.

Technical Support Services Call Centre India

­­­­The important key of success of any business is customer’s satisfaction.  If the customers are satisfied with your product and services they will continue relations with your company. The customers are satisfied when they get quality product with good customer care services. Especially customers get frustrated when they purchase some new product and don’t know how to assemble it, they need technical support services. It is an awful situation if customer calls you for the help and you could not provide any satisfactory solutions to them because of lack of staff or time. You can lose your customer and even worst can happen if you lose the chain of customers.

Solution for this problem: - Outsourcing a quality technical support call center that can take good care of your customer is smart and convenient way to provide best services to your customer.

Here’s how a professional Technical support agent helps in satisfying customer and increasing productivity for your business.

Increases Communication

The biggest problem of customer is that agents do not communicate to listen, they repeat their learned script. But call centers provide training to their agents to listen carefully what customers want to ask before giving the solution of their problem.  The customer feels more satisfied if agents spend some time in listening. You will be surprised to know that by this process the customers will listen more carefully and follow the instruction given by the agent. This will provide better result and helps in building relations between customer and your company.

Fixing and Repairing

Outsourcing technical support team means your company can provide better solutions for fixing the problem. This will optimize the efficiency of the product of your company. Sometimes customer purchase new product and could not assemble it or start it, the customer needs technical support immediately. If your company is not in condition to provide technical support in time, it will hurt your company’s reputation. But if technical support services are provided to fix or repair the product without any delay it helps in branding your product.

Outsourcing Technical Support Services has a lower total cost

Cost of maintaining own technical department is too expensive. But you can cut down your budget by hiring a call center that provides technical support services at flexible pricing structure or fixed amount on weekly basis. Your investment risk will be reduced and you can enjoy experienced services at lower cost.

Call2customer has experience of providing technical support services to many electronic and IT industries. The chemistry of their agents and technology provides maximum satisfaction to customers. The customer can use the services 24/7/365 hours irrespective of the time zone difference. Call2customer provides technical support services to help you in increasing your business by making your customers happy.

Outsourcing Back Office Support Services is a Good Option

With the time the competition are becoming tougher, the companies has to work not only hard but smartly to keep their value in market. The businesses choose the path which is simple, easy and reliable which can reduce their risk and increase the revenue. No matter the size of your company outsourcing is always a good choice as it provides services at reduced cost than your in-house team with no risk of investment. Outsourcing back officeservice shed off the burden of completing the work on time with accuracy.

Why Outsourcing back office support services is a good choice?

·        Expertise staff provides error free services: - If work done by your staff have errors then the work done is incomplete, it is useless. But the call center staff is used to work with wide range of industries, so their level of experience is very high. The work done by them provides you 99% accuracy and completion of work within the time limit provided to them.

·        Best technology and software used: - The cost of investment in technology and software is expensive. The call center work for many companies at a time so they can invest in best technology and software. Moreover to keep them ahead of their competitor they upgrade their technology and software. By outsourcing back office services you will get state-to-art technology to streamline your business and increase the conversion rate.

·        Advantage of time: –zone difference: - If you outsource back office work to the country which lies in different time zone like India, you will get extra advantage. The work which will be done after opening of your office has been already completed.  When your staff comes in the morning they will not have to wait for it. The outsourcing back office work will help you to be ahead of your competitor as your work will be finished before time.

·        Saves your money for core business: - Outsourcing back office support services will help you to save your money on investment on set-up and hiring staff. You have only to pay nominal amount of fees for the work done by call centers for your company. You can save on hiring and maintaining staff. You can further save your money by outsourcing the work to the country like India which provides quality services one third reduce cost. They money saved can be invested on core business will help you increase your ROI.

Call2customer is a leading call center in India offers you back office support services at reasonable rate. You will get accurate and secure data for your business on cloud based system. The aim of call2customer is to help their partner to achieve their goal.

Back Office Support Services

In modern age the competition level has increased so to be in the race the organizations wants that their all operations are cared by professionals. To synchronize their work they outsource the part of their business which requires expertise services to third party who has experience and take care of your business with professionalism. Smart organizations outsource their back office services like inventory and bookkeeping to the call center that can provide the quality services with accuracy and security level that matches your requirement.

There are many benefits of outsourcing your back office support services to the call center.

·        Level of experience: - The levels of experience of call centers are much higher than the staff you hire as they deal with different type of industries. Experienced staffs of call centers are specialized in accessing an advanced infrastructure and handling data in efficient way.

·        IT Technology: - Back office support service providers have latest technology and more experience to work on it as call centers have to upgrade themselves to be in competition.  They invest in the latest technology, modernized techniques and the licensed software to provide you robust, fast and accurate result when you need it. You don’t need to buy expensive software and technologies for your company.

·        Saves more money: - Outsourcing saves your money required for investing in building in-house team. It saves your money on hiring staff and paying their salary. Outsourcing back office services to offshore country like India helps you save extra money due to the difference in the currency of countries. It reduces your risk of investment in building in –house back office team.

·        Time zone difference: - Outsourcing back officeservices to offshore helps you in getting additional advantage of time zone difference. The work is done when your office is closed and your employees can access data whenever they reach need it. They do not have to wait for the work to be completed. It will help you to be ahead of your competitor.

Call2customer is a call center in India, who works dedicatedly to help their clients in all aspects to achieve success in their business at very reasonable price which you can afford easily. They have robust and secure system for your data to avoid any leakage. They always manage to provide the work with 99.9% accuracy within time period provided by you. The experiences of their clients with them are amazing and they had increased their work with them. To gain clients trust for them is their motto.

Benefits of Appointment Setting Services for your Business

Appointment setting services helps you in cracking any business deal. The appointment setting call centers help you in screening and the pre-qualification of your potential clients and sales leads before making any appointment with them. By outsourcing this job your ROI will increase. You can get best team that is equipped with the best call center software in India.

There are enormous reasons to outsource your appointment setting services from releasing you from burden to save money. It not only saves your time, money and energy but also provide you right direction to convert lead into sales.

Why You Should Outsource Appointment Setting for your business?

·       No investment cost: - By outsourcing appointment setting services you can save your precious money which you will have to spend on purchasing infrastructure, software and technology for building in-house appointment setting services. You will have to pay bills of rent for space, maintenance of technology, electricity, internet and telephone bills etc. Further you will have to hire staff, pay their salary and other allowances. By outsourcing, you will have to pay only nominal fees only for the services that appointment setting call center provides you.

·       Your  utility time will be increased:-  Appointment setting call centers generate leads for your company, schedule time of appointment, manages calendar, give back up call to prospects and make all the require arrangement needed for appointment setting.  All the time from generating lead to appointment setting is saved. Your sales team can freely concentrate on sales. They can use all their energy on face-to-face meeting and increasing your sales.

·         Experienced professionals: - Once the task is outsourced to a call center you will get professional services they are task driven. The agents will present your product or services effectively and professionally, you will have breakthrough in your sales output. You need not to train them to get appointments from your potential clients. You will get experienced service provider at nominal cost.

How Call2customer helps you in Appointment setting?

Call2customers has a tangible background of satisfied clients and a team of performers and skilled telemarketing professionals. They have highly qualified team who generates lead and helps in Appointment setting to generate new business for you. They will help you to take your business in right direction by convincing the audience for your product, setting appointment for you and managing calendar. Outsourcing appointment setting services to call2customer can be beneficial for your business. Once you outsource call2customer services for appointment setting, you start receiving benefits and that too at reasonable prices.

Telemarketing Call Center in India Provides Wide Range of Services

India is a leader in the global telemarketing services as it is most preferred outsourcing destinations by leading International companies. India telemarketing services cover a whole range of fields including customer support services, technical support services, telemarketing services, and IT services etc. Allowing outsourcing labor to countries such as India is cost effective for multinational company to do the same work, for a much cheaper price. Telemarketing services has allowed your business to reach out to a larger audience than ever before.

Telemarketing call center in India provides you enormous services to help in growth of your business.

 Inbound Telemarketing Services: - When a customer contacts call center inbound telemarketing services, they analyze market and understand customer's requirements before planning campaign. India has Telemarketing experts provide you customized services with flexible pricing scheme to help you gain maximum benefit from your project.

Telemarketing call centers has provide range of inbound services for B2B and B2C which includes dealer locator services, market research surveys, 3rd party verification services, lead generation services, direct response services, order taking services, up-selling / cross-selling services, catalog sales services, answering services, and inquiry services etc.

Outbound Telemarketing Services: - Telemarketing call centers can efficiently qualify leads and build database lists to suggest effective marketing strategies for your businesses. Outbound telemarketing call center has state to art technology with latest software to provide you with best services.

They have experienced team with expertise to provide a wide range of telemarketing services which help you in market research programs, telemarketing sales, appointment setting services, reminder calls and customer satisfaction surveys etc.

Telemarketing Consulting Services: - Telemarketing call centers provide you telemarketing consulting services. Telemarketing consultation services include wide range of services audits on performance, reporting specifications, scripting analysis etc. They have experts that can develop scripts especially required for your product. They provide training to their agents to deliver the script proficiently.

List Marketing Services: - Telemarketers are expert in offering telemarketing list and direct marketing list services. This list includes details like location, age, job description etc require for your business. It helps in preparing list of prospects, mailing services and national address change services.

Call2customers have extensive experience in providing telemarketing services. They have professional offshore telemarketing team who are well trained in sales and answering calls efficiently and proficiently. They have technology and software to handle any call. Call2customer has the knowledge, expertise and skills to increase your sales effectively. Call2customer provides you services at competitive price.

BPO Services by Call Center in India

BPO services have become one the prime necessity for both private and public organizations to overcome with unprecedented challenges like economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures. Here businesses outsource their operational work to the third party to enhance their productivity and capabilities at lower cost. It is most effective and efficient way for the organizationto deliver high level of performances in business including increased sales, better custos mer satisfaction, increased market share, higher levels of employee engagement and productivity, and more. Call centers in India provides high quality and reliable services at reasonable rate.

Call centers in India provides BPOservices including technical support, software support, inbound call center, support, chat/email support, etc. By outsourcing BPO services to call center in India

• ·   Cost Reduction: - The most important reasons for people choosing BPO is it helps the organizations to cut costs and save money. BPO has provided company to get state-to-art technology without investing in infrastructure, changing technologies and software. BPO allows them to get a talented pool of employees available at low wages with advanced technology to get their work done.

•  Improved Products: - By reducing its semi-important responsibilities by outsourcing to a reliable BPO service provider can concentrate on the improvement of its existing product or launching new product. Better product will help in increasing customer’s satisfaction which will result in increase in sale.

• Availability of Experienced Professionals: - Recruiting new employees and training them requires lot of time and money. But when the tasks are outsourced to a BPO company you get experience, skilled and trained staff conveniently.
• Source of Customer Feedback: - Most BPO employees are in direct contact with the customers, they keep the record of the customer’s feedback which in turn   help the company to improve their product or services provides to the customer.

• Access to the Latest Updated Technologies: It is very costly to update the  technologies and software by a company whereas the BPO Company to remain in   competition has to access the latest technology and have the relevant expertise for it therefore proves to be more advantageous for global organizations.

If you are looking to next-generation business process outsourcing (BPO), call2customer is the solution where you can meet your business goal. They apply analytic capabilities to make their clients and optimize their business. Our team of highly experienced BPO professionals provides customized service and enhances satisfaction.

Outsource Call Centers Services is Good Choice for Business

The government agencies and large organizations need to stay focused on core business, so they outsource call center services to increase their ROI. The small companies have slender resources, so they outsource call center to have expertise customer support services.

Why outsourcing call center for customer support services is better option than in-house.

Reduced Costs: - Setting up a call center requires investments in tools and expertise. Outsourcing call center reduces cost of investment and maintenance. Call center works on share basis, you have to pay only nominal fees to them, they use same infrastructure for many clients reducing your cost of investment. They measure profitability by measuring per call costs

Multi channel: - Establishing multi channel call center is expensive. It requires huge amount in investment in technology, equipment and other infrastructure. It is costly for you to invest in –house but you can outsource call centers to avail the facility of handling multiple costumer communication.

High volume calls: - It is difficult to handle high volume calls in-house but agents are idle when volumes are low. Call centers work with multiple clients which helps in providing flexibility to handle any volume of calls. Outsourcing call centers reduces cost per head by providing you better result on low investment.

Specialized Knowledge: Outsourcers may have a specialized understanding of call center services. The agents and managers of the outsourced call center are highly skilled and have proven strategies that can only come from years and years of experience.  They provide training to their skilled agents especially for your project.

Access to Latest Technology: Call centers invest in the best technologies including cloud-based platforms, VoIP, email, web chat, SMS text and social media monitoring for multichannel customer contact. These technologies have to be upgraded timely to have competitive benefit in market which is cost –prohibitive for in-house.

Service 24/7: - Customer generally calls, send an e-mail or web chat when they are free at any time of the day. But for in-house it is not possible to provide live customer services 24/7. But by outsourcing call center you can provide your customer services 24/7. You can avoid missing calls, you would not lose even single customer.

Call2customer provides you 24/7 hour customer support services at reasonable rates. They have secure and robust technology to provide you constant and accurate result without any leakage. The expert management and support staff have institutional knowledge and skills necessary for top-tier customer service. Call2customers have the resources or expertise needed for structured, continuous quality monitoring and performance improvement plans.