Back Office Support Outsourcing Services

A success of an organization depends on its efficiency to handle the back office service properly at every step of the process. Data accrue on a daily basis, monthly or yearly, from various transactional processes need effective back office solutions to streamline the business process. Owners lacking the time and resources results in business struggling and the competitor get the benefit of it. Outsourcing is a cost effective process as you need not to invest in the technology, infrastructure, software, hiring and other resources.

Outsourcing important parts of your business’s back office tasks to call2customer will enhance business efficiency and improve bottom-line. The most important quality of our BPO service is that you will get task completed within the time with high accuracy rate.

·  Access to the latest technology: - We use latest techniques to ensure that you get seamless business operation. We provide training to our professional staff to use the technology efficiently so that you get accurate and timely result. Our technology is robust and secure with the cloud based system to allow the access of data instantly by your company providing you more time to take crucial decision.

·  Flexible and scalable solution: - You have freedom to choose the services that are relevant for your operations without any hesitation. You can increase or decrease the work according to requirement of your business. You can ask for the technology you need for better processing of your business. We provide flexibility and transparency in the paying structure. You have to pay only for the work done for you.

·  Release yourself from the back office process burden: - We provide customized services to our clients to save time and energy. You can concentrate better on your core business and leave rest on our skilled and experienced staff.

·  Round the clock services: - Our staff works in shifts to provide timely services to our clients of different time zone. Our call center is open 24/7/365 days.

·  Expertise staff: - We provide deep specific expertise helps to tailor customized back office BPO services that match your unique business requirements. Our staff are qualified and well trained for your business needs.

Call2customer’s dedicated team is always keen to provide best services to their clients. Our goal is your growth.

Our back office support service includes:

·  Catalog Management

·  Data Mining

·  Data Entry

·  Data Management

·  Transaction Processing & Management Services

·  Billing and Invoicing Services

·  Purchase Order Processing Services

·  Data Conversion and Document Digitization

·  Document Indexing and Archiving Services

·  Application Processing

·  Database Management

·  OCR Services

·  Retail and e-Commerce

·  Accounting Data Entry

Advantages of Outsourcing BPO Services

Investing in-house BPO services is costly and risky as it requires huge amount for investment in technology, infrastructure and other resources. You have to hire staff and pay their salaries and allowances. But call center providing BPO services hire well-educated individuals and invest good amount in technology to provide best services to their clients.

Outsourcing saves good money on your pocket.

o   You can save on human resources and get access to expert and skilled manpower at very low cost.

o   You can save good amount on investment on techniques, software and other resources. You can find the call center with the technology and software required for your business. 

o   If you outsource your work to call centers in India you will get quality work at very low cost.

o   You can choose the time from 0 am to 12 pm according to your business needs.

Call2customer believes in long term relations with their clients. We provide the quality services you are looking for your business.

·       Productivity improvement: - It is not possible for the individual to handle all parts of business alone. Outsourcing some part of business helps in managing it more effectively. BPO services free up the time to explore new revenue areas and concentrate on other part of project. Call2customer as third party partner will provide you quality BPO services and help you increases your concentration level towards your core business and results in improvement in your business.

·       Experienced and well trained staff: - We hire best manpower to help our clients to meet their objective of business. Call2customer dedicated and educated staff performs the task efficiently with high accuracy rate. This results in improved productivity and growth in ROI.

·        Reduction in cost: - We understand the significant importance of saving cost for any business. We provide BPO services at economical cost to increase your productivity and raise your revenue. We provide them quality services at low rate help them to gain competitive advantages.

·        Sophisticated technology: - We use advanced technology to provide you streamlined services with negligible error. We continuously update our resources to keep pace with latest innovations and solutions. Our technology is covered with back-up of power and internet. We have cloud based system that provides you the access of data instantly.

·       Cater to changing clients demands: -Another great advantage of our BPO Company is that you will get flexible services for your changing requirement. You can change the quantity of services according to your need.

You can trust us for your precious business. We understand the need of every company from small to big cap.

Outsourcing Back Office Support Services

Outsourcing back office support services is a smart choice for small to big companies. It reduces your effort and saves energy for other tasks done for business.

Back office services include medical and legal transcription and coding, billing, accounts receivable, document conversion, data entry, position staffing and recruitment, forms processing, document scanning, and so on.

What are the advantages of back office outsourcing?

• Focus on core business: - Outsourcing semi-important services provides you competitive advantage as you can save your energy for other important jobs require for the business. Back office services are considered as non-core business but it is crucial for the business so outsourcing it to a quality BPO Service provider is important. Right decision can give right direction to your business.

• Lower cost: - The outsourcing back office support services allow you to get the work done at lower cost.

1. Spend on purchasing – technology, software and other infrastructure
2. Save money on staffing – hiring, paying salary and other allowances .
3. Save money on maintenance – billing of electricity, AMC of technology and software, rent of space.
4. Offshore outsourcing, Asian countries like India gets the work done at lower cost – difference in the currency rate, labor costs are lower

You can enjoy a cost advantage and pass it on to your customer by providing product at low cost or improvising your product or customer support services. Your customer will be more satisfied and you will be able to increase your business.

 • Work done by experts: - An outsourcing service provider employs professional team that is trained and skilled to provide best services to their clients.

1. Timely report -You will get work done before the time provided by them
2. Quality Assurance -The chances of error are Zero.
3. Experienced staff - Employees have immense experience of working with vivid industries.

• State-of-the-art technology and work processes: - You will get best quality technology and software for your back office business. The call center invests in advanced technology so that they can offer their clients the best services.

Efficient back office solutions ensure many benefits for your business. Call2customer, leading outsourcing call center in India offers you wide array of services including back office services, inbound calls, outbound calls and customer support services at affordable price to improve for business and increase your ROI. You will get experienced and skilled staff which is trained specially to fulfill your requirement. The best technology is used to provide you accurate and timely work with the record on cloud based system.  Call2customer is open 24 hour to provide you round the clock services.

Back Office Services helps to Ease Your Workload

The concept of outsourcing does not need introduction as it has been done from the past many decades. It is very simple and easy process you can hire a third party who is expert in their respective field to ease your burden of some semi-important work of the company.  It improves the productive efficiency of the company. There are many options that you can outsource to a call centers, some of them are inbound and outbound calling, customer support services and back office services.  Back office services includes managing payroll, human resources department, accounting services, pay and bill, data entry, managing IT. Back office services are not a core function but it is a backbone of a company without which company cannot work efficiently.

Outsourcing back office services helps you ease of many burden like

·  Recruiting staff consume lots of time and money as you have to interview, select and       provide training to them.

·  You will be released of the burden of maintaining staff attendance, payroll and all    other allowances.

·  New staff takes time in adjusting in new environment sometimes it consumes lots of your    time.

·  You need not to take burden of searching, deciding and finalize the purchasing process    of equipments and hiring a maintenance company to take care of equipments.

·  Your money on rent and infrastructure for installation of computer, desk and all other    equipments will be saved.

·  Your risk on investment on set-up and hiring staff will be reduced.

You can save your money by outsourcing a call center for back office supportservices in a country like India where you will get right technology and highly qualified people for your project.

Call2Customer in India provides you hassle free services for your back end process.

· We have a team of highly educated and proficient employees for back office services who   have experience of many years working for different industries. They help you in getting   your work done on time with negligible error.

· We have state-to-art technology for all kind of back end work which helps you to get   your work done faster and accurately to keep you ahead of your competitor.

· We use latest software and train our staff to use that software efficiently specially   for your project to provide you maximum result.

· We provide services at reasonable prices to save your money for core business.

· We provide you report on cloud based system within the time limit given by you.

· We provide 24 hours services to match the time zone to your company.

The aim of Call2customers is their client’s growth.