Benefits of Outbound Call Center

Outbound Call Center services in India provide enormous benefits to improve your business growth. The agents call the customers on your behalf for various promotional motives and market your product or services. It can be a single service or combination of two or more services which suits better for your business.

The few outbound call center services are:

·  Product sales

·  Order taking

·  Customer support

·  Sales lead generation

·  Customer surveys and feedback

·  Sales support

·  Order fulfillment

·  Product launches

·  Appointment Setting

·  Telefundraising

·  Telesales

Call2customer has experienced call center manager who can guide you best solution for your project in minimum cost. The manager with his team will provide you customized plan and strategy for marketing your product efficiently to gain maximum gain through your campaign.

Skilled and Trained Outbound Call Center agents

Outsourcing outbound call center services will help you in contacting more number of clients in minimum time. The training provided to agents helps them to deliver the script of your product confidently. It helps to answer all the questions of the audience regarding your product or services asked during conversation. The experience staff knows the possible prospects to target and their skills convert prospects into your customers. The more right people you call the more chance of generating customers.

Technology and Infrastructure

Call2customers has State-of-the-art technology and infrastructure to provide quality services to their clients. We provide services through multi-channel system to build long term relationship with your customer. The internet speed in India is high and we have back-up for power and internet to provide you high quality services. For fast campaigning of your product in the accent you need we can use avatar dialer or predictive dialer. We are expert in telefundraising and telesales campaign. We have technology which monitor each and every call and provide you analyzed data on cloud based system. Our technology is robust and secure; there is no chance of leakage. 

Time Zone Difference

Call2customer is open 24hours to avoid the time zone difference. It gives us facility to provide the services globally. You are free to contact us at any time of the day.

Inexpensive Outbound Call Center services

Call2customer helps you to minimize your operating cost. We charges nominal amount only for the services we provide you. The rest money you can invest in your core business to increase your revenue. Our charging system is transparent without any hidden cost.

We believe in long term relationship and provide services without any hassle of long policies. Our policies are simple and easy without any trouble. 

Customer Care Services

Improving customer care effectiveness helps companies to enhance satisfaction and loyalty. The loyalty ensures customers retention with the company and branding your product. Customer care services have great significance in any business as they provide facility of serving customers before and after a purchase of the product or services.

There are enormous benefits of customer care services

·    Customer Retention: - When customers are happy with your service, he will not shift to your competitor. The loyalty level of your customer will increase when they will get good product with good services.

·   Brand your product: - When customers are satisfied from your services they will talk about you to others.  The word of mouth tends to generate prospects and lead for your company. The more references more customer acquired without spending money.

·    Competitive advantages: - Your customer care services you provide to your customer provide you a competitive advantage that your competitor cannot pull your customer. The customers will have strong relationship with your company.

·  Increases your employee’s confidence: - When customer gives positive response for your company, it boosts up the confidence of your employee and they work with more energy. It will help in growth of your company.

How Call2customer work to provide customer care services to your customers?

Customer care call centers help over the phone or on web chat by resolving their issues. Call2customers have experienced agents who can assists, guides, trouble shoots and offers solutions related to products. The customer care services provided by us provide evaluate the problem and provide solutions for it.

Call2customers has experience of working with various global industries.

·       Advanced Technology: - Call2customers has the technology to handle any volume of customer. All the system has back-up of power and internet. All work is done on robust and secure cloud based system to provide you free access on any platform. The call monitoring system helps to provide you record of each agent and every call.

·       Skilled and trained Staff: - Call2customer has pool of skilled and talented agents to resolve the issues of your customers. They are provided training to handle each and every customer politely and listen to them carefully before giving any solutions. The agents handle the customers efficiently in the direction to bridge the gap between your company and customers.

·       24/7/365 hour working: - The global industries have customers living in different time zones. We are open 24 hours a day to serve your customers from any country in any time zone.

Call2customer is happy to be your partner in providing best customer care services to your customers. We believe in long lasting relationship with our clients.

Technical Support Services Call Centre India

­­­­The important key of success of any business is customer’s satisfaction.  If the customers are satisfied with your product and services they will continue relations with your company. The customers are satisfied when they get quality product with good customer care services. Especially customers get frustrated when they purchase some new product and don’t know how to assemble it, they need technical support services. It is an awful situation if customer calls you for the help and you could not provide any satisfactory solutions to them because of lack of staff or time. You can lose your customer and even worst can happen if you lose the chain of customers.

Solution for this problem: - Outsourcing a quality technical support call center that can take good care of your customer is smart and convenient way to provide best services to your customer.

Here’s how a professional Technical support agent helps in satisfying customer and increasing productivity for your business.

Increases Communication

The biggest problem of customer is that agents do not communicate to listen, they repeat their learned script. But call centers provide training to their agents to listen carefully what customers want to ask before giving the solution of their problem.  The customer feels more satisfied if agents spend some time in listening. You will be surprised to know that by this process the customers will listen more carefully and follow the instruction given by the agent. This will provide better result and helps in building relations between customer and your company.

Fixing and Repairing

Outsourcing technical support team means your company can provide better solutions for fixing the problem. This will optimize the efficiency of the product of your company. Sometimes customer purchase new product and could not assemble it or start it, the customer needs technical support immediately. If your company is not in condition to provide technical support in time, it will hurt your company’s reputation. But if technical support services are provided to fix or repair the product without any delay it helps in branding your product.

Outsourcing Technical Support Services has a lower total cost

Cost of maintaining own technical department is too expensive. But you can cut down your budget by hiring a call center that provides technical support services at flexible pricing structure or fixed amount on weekly basis. Your investment risk will be reduced and you can enjoy experienced services at lower cost.

Call2customer has experience of providing technical support services to many electronic and IT industries. The chemistry of their agents and technology provides maximum satisfaction to customers. The customer can use the services 24/7/365 hours irrespective of the time zone difference. Call2customer provides technical support services to help you in increasing your business by making your customers happy.