Call center in India- Differentiate your company from the competitor

Call center in India can be your outsourcing partner by providing the quality call center services to outshine your competitor. You can get customized services within your budget to have desired growth in limited resources.

Call2Customers, call center in India will work with you to grow your business. You can be ahead of your competitor by outsourcing our various call center services.

·         Market Research, Customer Profiling and Database cleansing.

·         Inbound Response Handling- delivering customer services that your customers can rely on.

·         Outbound Telemarketing and Telesales Campaigns- generating leads, appointment setting, increasing sales, growing awareness,

·         Overflow and Out-of-Hours Call Handling

·         Charity fundraising services using avatar dialer

·         Online Response Handling

·         Interactive Voice Response (IVR)

How Call2Customers will help you in your growth?

Saving without compromise quality

Call center in India will help you in reducing your cost on resources and staff.  You can get access of highly trained and experienced staff. We hire highly smart and knowledgeable staff on which you can rely on to deliver your message among the customers.

Get access of remote technology

We use sophisticated technology, including predictive dialer, cloud based system, avatar dialer, BGP, ADC, high speed internet, UPS with back up system.

Advantage of 24hour services

We will be available to your customers 24 hours a day to match the time zone difference. You can also hire long time service or 24hours to be part of today’s lifestyle.

  

As an outsourcing call center in India we has been serving many national and international company in different sectors

·         E-Commerce

·         Education

·         Healthcare: health and beauty products

·         Travel: Travel Agencies and Hotels Reservations

·         Events:  Exhibitions and Seminars, Conferences, Entertainment and Festivals, Sports and event

·         Business to Business

·         Charities

Outsource Call center Services in India for BENEFICIAL FESTIVAL SEASON

Outsourcing Call Center services will help you getting more time for your core business in the festival season. The Call Center in India provides you benefits of variety of services without any tension and get maximum output of your effort in this festival season.

Here is some of the most popular outsourced call center services that you would like to outsource to make your festival season sale great.

·         Inbound CallCenter Services:   Phone Answering Service, Customer Care Service, Technical Help Desk Service, Inbound Sales, Order Taking services are some of the inbound services that you would like to hire to enhance your customer services. Call2Customers has staff with western taste and communication skills to deal with your customers efficiently.

·         Outbound Call Center Services: - The outbound calling services like telemarketing, lead generation, customer survey, appointment setting, market research and customer profiling helps in gathering information, generate leads and increase sales as per your business requirement. We have the technology like predictive dialer, avatar dialer and cloud based technology to increase your sales and be a part of your bright festival season.

·         Back end services:  Back end services are essential part of the business in festival season due to hectic schedule it is not properly managed. So we provides to our clients back end Back office Support, Chat and Email Support, Transcription Services, Data Research and Analysis, Data Processing and Management, Internet Marketing, Content Development.

Call2Customers provide customized services to their clients to boost up their business through any one or more outsourcing call center services. Here you can get best quality call center services according to your business requirement. We believe in our clients growth and work I the same directions.

Upselling and Cross-selling strategies used by Call Center Service provider in India

Every company wants to improve the sales of their product for which they want someone specialist in this field to handle the process efficiently. So they hire call center service provider in India that are expert in cross-selling and upselling techniques.

Call center service provider in India plans strategically to improve the sales of the business and achieve the targets.

Training provided to skilled agent to increase the sale

Call2customers, Call center service provider in India has the team that provides training to the skilled agents to put right questions to the customer to increase their order. They are trained to tell the customers about the benefits of add-on products in brief.

 Limit the recommendations of upselling

 We do not present many choices to the customer at one time, otherwise they will get confused and will postpone the decision of purchasing and you might lose the customer to the competitor. So to avoid such situation of confusion always limit the option to 2-3 items and help them make their decision.

  Depth knowledge of the product

 Call2customers believes in giving depth training to their agents for the products of their clients   because the customer prefers to purchase the product who knows the product properly.

 Perusing customers

Call center service provider recommends the products for upselling and cross -selling to the customers but do not push them to purchase. The customers do not like the pushing behavior and get frustrated.

 Avoid misguiding the customers

Call center in India uses ethics of selling products and always recommends only those products for upselling or cross-selling which have higher value and customer is really interested in purchasing it.  We never misguide them by giving wrong details of the product which will make negative impact of the company and Call2customers never want that.

Call2Customers will not only enhance the sales of the company but will also help in developing better relations with customer for the company. We will provide you call center support services for upselling/cross-selling in integration with processes like customer services, phone support services, telemarketing and order taking services.

Increasing Demand for Call Center Order Taking Services

Order taking services has shown a tremendous growth due to the change in purchasing trend. Now people feel comfortable to purchase their products online or radio, television etc. which need an order taking process.

The reason for increasing demand for call center order taking services:

Seeing the change in the marketing scenario the manufacturers are selling their products directly to customers. Now for the order placed by the customers need to be handling effectively. So the companies hire an expert call center order taking services provider which has experience and cutting edge technology to manage the order taking process effectively.

This marketing trend has given rise to small business companies also who do not have enough resources for opening a shop or storing large number of products. These companies outsource call center order taking services to take the order from the customer, maintain it in the software accurately and dispatch it on the time. Outsourcing call center saves their money and helps them to manage their resources smartly.

The another reason for the rising demand for call center order taking services is that the companies outsource some part of the business to the third party who  have experience and skills of handling the process efficiently so they can concentrate on their business effectively.

How Call2Customers can help you in order taking services?

·       Order taking staff: - Call2Customers have experienced staff that solves the queries of customers, encourage them to give order and maintain that order in the software accurately, dispatch the order on time and keep the track of the order until it is delivered. Our agents focus to satisfy the customer.

·       State-to- art technology: - We believe in quality order taking services through our cutting edge inbound call center services. We use advanced technology, record each call to avoid any confusion, use cloud based system for secure and leak -proof data, high speed internet for fast services with back up of power, internet and other resources to avoid any interruption. We have technology to handle high volumes of call and different catalog products. We provide real time access to you to attain highest conversion ratio with your inbound calls.

·       Availability of 24 hours: - We are open every second of the year to provide you non-stop quality services.

We answers calls on your behalf and enhance the experience of your customers.

Outsource Order Taking Call Centre Services to Boost your Company Performances

Outsourcing order taking services has increased the efficiency of the company as they can focus on their work without any disturbances like ringing id the phone or maintaining diaries of order.

Order taking call centre is gaining popularity in the current environment. The orders are taken online by the call centre on behalf of the company. The proper records and journals are prepared along with recording the calls to keep a trail of process of order placing.

How order taking call center will boost up your company performance?

Complete track record: The entire information about the order that is placed by the customers are recorded, kept and maintained by the order taking call centre skilled staff.

Low Capital Expenditure: The Company does not need to establish the office for enquiry, call receiving and order taking. This saves large amount of the capital as it can be easily outsourced to the order taking call centre. The huge cost of infrastructure which would otherwise need to be incurred is saved.

Efficiency: The call centre jobs are carried out by employees who are skilled and experienced in handling the customers. They possess good communication skills which is very important in case of enquiry about the product. The employees of call centre performed their work diligently and efficiently and can persuade the callers to increase their order.

Call2customers has the combination of technology and staff to provide you outstanding call center services. They have well trained and skilled staff that can perform the order taking services efficiently and record the data in cloud based software for real time experience. When you will get best services for round the clock at reasonable prices your business would definitely boost up. You will not miss a single customer and call2customer’s staff will also handle the variation in volumes efficiently. You can think about hiring a call center for order taking services to streamline you business and increase in ROI.

Reason for increasing Call Center in India

Every business needs a call center for various services whether inbound calling or outbound calling to improve leads and customer services.

India is a favorite destination of leading global corporations in the current globalized world as they found it most ideal outsourcing location. It enables the business companies to save huge amount of their money which they spend on in-house or onshore call center at the same quality of work.

The factors that help in leading the growth of the call centre India

· Improve Leads & Customer Service: - Call center service in India provides personalize customer interactions by staying connected with them when they need most. The agents are well behaved and take care of prospects while communicating with them. Call Centers in India hire knowledgeable experts, and proficiency in the English language agents.

· Detailed Analytics & Reports: - Call Center in India are keen to provide detailed call report, analytics, campaign report, agents report and many other reports which help in business decision to make it better.

· Advanced Call Features: - The call centre service providers in India make wide use of innovative technology such as multiple dialers, screen pop, CRM, Google Analytics, IVR, large and logical network solutions with high connectivity.

Call2customers is a perfect place in India for outsourcing business operations to a third party at affordable rates. The experts can plan best design to cater needs of your business. Call2customers is a reliable call center in India which provides state-to-art infrastructure, resources, equipment, and most importantly, proficient agents for your non-core business. You can prefer any time zone or 24 hour services to match your requirements. You can achieve your goals at less expense than another offshore call center.

Call Center Services in India is ideal for your Business Growth

Smart and successful organizations around the world outsource call center services to promote their business and increase customer satisfaction level. Call center services in India is a cost-effective option that can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability. Global companies of all sizes have utilized multi-channel contact center to stay connected to their customers at all hours of the day.

Types of call center services in India

• Inbound Call center Services in India ranges from answering customer queries for cross selling and up selling of products, resolution of customer issues, nurturing inbound leads, and branding image of a company.

• Outbound Call center Services in India involves calling existing or prospective customers for lead generation, customer retention, sales services and appointment scheduling. These calls are usually for marketing and generating sales of a product or customer satisfaction after sales or services to retain customer.

• Telemarketing services is the dynamic way to market and sell your products by contacting prospect and delivering them the message regarding the features and benefits of your products and services. Some Telemarketing services are outbound telemarketing, Customer retention, B2B telemarketing and B2C telemarketing.

• Technical Support Service provides an IT helpdesk to customers to resolve their technical issues regarding various gadgets and electronic products and services.  This service helps in increasing customer satisfaction and retaining them.

By outsourcing call2customer’s call center services in India you get the best quality of processes for small and large enterprises Call2customer has have all the latest equipments required for delivering seamless and flawless call center services at affordable prices.

Reason to Outsource Call Center Services in India

Outsourcing call center services in India will help you to view new dimensions of business as you get customized services at low rate.

Outsourcing call center services in India cover a wide range of BPO solutions including customer service, technical support, infomercial response, telesales and telemarketing, back office support, catalog order processing, dealer location, lead distribution, lead generation, and document translation at an attractive pricing structure, with set up, training and customized reports

You will get some of the following benefits for your business.

Advantage of time zone: - India has favorable geographical climate so they can provide uninterrupted and seamless outsourcing services to the European and U.S. Clients.

All-inclusive services: - Outsourcing call center in India have extensive experience in providing diversified BPO services. They provide multiple channel services such as voice services for  inbound calling or outbound calling and non-voice type services for email or chat support services to a wide range of industries.

Cost-effective services: -The cost-effective customer support services to ensure that companies can avail these services, with utmost financial compatibility.

Professional knowledge: - The team consists of outbound and inbound call center agents, with experience in different industries. The agents can communicate with your customers seamlessly and integrate the professional knowledge to improve your customer base.

Call2customers provides call center services which includes Inbound, Outbound, Back-office jobs, Web Designing and Online Marketing that will help you to increase your business. Call center has team of highly qualified, IT literate, and professional to provide you high quality customer support services. They collaborate with their clients to help them improve their business efficiency and stride ahead of their competitor.