Different types of services provided by Call Center Services in India

Call Centers in India provides wide range of Inbound/ Outbound services.

Outsourcing some part of your business is latest trend but companies sometimes could not decide which part should be built in-house. Call Centers has expertise in wide range of services for inbound calling as well as outbound calling. Some of the services from which you can choose for your business are

Services provided by Outbound Call Center in India

Market Research and survey

Market survey let you have the knowledge of the taste of consumers and strategies used by competitors. Call centers provide you the vague view of the market using the tools like CSat, NPS, and CES.

Lead Generation services

Call Center agents are expert in campaign your project for opening up a pipeline of opportunities and generate leads for your company.

Customer Retention

Call Center skilled agents build a strong bond between customers and the company through using various tools and techniques to increase the revenue derived from your customer base by up-selling or cross-selling new products.

Appointment setting

Call Centers in India has a talented team for B2B and B2C appointment setting who generates qualified leads for the sales agents.

Telesales

Outbound call center agents make calls to existing and potential customers to efficiently sale your product or services on the phone.

Services provided by Inbound Call Center in India:

Customer Care Services

Customer care Services is most important to enhance your company’s reputation. The customer care agents handle the customer’s queries efficiently and resolve it immediately.

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Technical Support Services

Technical support services guide consumers with their technical problems like electronic appliances, network tech support, onsite tech support and remote support etc.

Order Taking Services

Order taking service agents answers take the order online or offline and maintain it in the software for timely dispatch of the product.

Call2customer provides wide range of services 24 hours at economical rates. Their immense experience in call center services would help you in increasing your business and achieve your desire for your businesses.

Benefits of Call Center Service Provider in India

India is a hub of Call Center Service Provider and the number is increasing day by day. You can get here the call centers from big to small, top leading in world to new ones single service provider to multi service provider at cost –effective rates.  You can get the quality service provider which can help you to fulfill the objective of your business within your budget.

Why outsourcing call center service provider in India profitable?

Practical Applications: - Call Center uses robust tools and techniques to complete their task within the time limit. They have immense experience of handling any volume of calls efficiently. In India competition is very high so call centers always update their technology timely to be ahead of their competitor.

Communication Skills: - Indian agents are soft spoken and have the skills to communicate in a pleasant and attractive manner with a professional quality to convince the customer and to tie a knot between the customer and the company for which they are marketing.

Timing facility: -In India you will get the facility of 24 hour services. The call center providing services globally are open throughout the day, week or a year. There is no holiday.

How call2customer helps to enhance your business?

You can get wide range of services with the quality you require for your business. Call2customer provide an array of telemarketing services including telesales, cold calling, lead generation and appointment setting. We also provide customer survey and feedback, customer profiling, database cleansing to enhance your business powers.

Call2customer is a call center which provides quality services you require for your business at economical rates.